Company

Job Summary

Region Commercial, located in West Springfield, MA, is a fast growing commercial real estate company, looking for a full-time Client Service Manager. This position is responsible for maintaining the satisfaction of our clients by ensuring timely deliverables, excellent management of our listings, and smooth company operations. On a daily basis, this means interfacing directly with our team of real estate advisors, speaking with clients when needed, and managing the “supply-chain” of proposals, marketing materials, and all things related to bringing new properties to market. This position reports directly to our Managing Broker and therefore is best suited for someone who is very well organized, a self-starter, and likes being a member of a team that works efficiently. The ideal candidate is someone interested in helping to build a robust, inclusive organization that better serves its clients.

This is a hybrid in-office/remote role. We believe that as long as our clients are being treated with the best service, and the job gets done, we trust our people to manage their schedules and time. That said, applicants should plan to be in office at least 2 days per week during normal business hours. Other days candidates should be reachable, and ready to service client/property needs either remotely or in the field.

Responsibilities

• Work with the sales team to manage and ensure timely client deliverables

• Work with our third party vendors to bring new for sale and for lease properties to market

• Oversee the collection of property information and the assembly of presentations and marketing materials

• Edit documents, presentations, and marketing materials in PowerPoint, Google Slides, and Google Sheets or Word

• Design, order and coordinate installation of signage at our various listings

• Own digital assets and listing services including the company website, Costar, LoopNet, MLS, etc.

• Ensure all public facing property information is complete and accurate

• Draft and review agreements such as listing contracts and letters of intent (LOIs) for the sale and leasing of properties

• Source, vet and manage new vendor relationships that are relied upon for daily operations

• Work with the Managing Broker to identify and implement areas of improved client experience

• In general, be familiar with all ongoing projects and client needs and be prepared to delight our clients on daily basis

Basic Qualifications

• Extremely well organized, detail oriented individual, interested in a fast paced, growing company with opportunity to take on a leadership role

• 3+ years of experience working directly with clients or customers in a professional setting

• Proficient in MS Office Suite: Excel, Word, PowerPoint, Google Suite: GMail, Drive, Slides, Sheets, and Docs

• Strong communication skills and someone who is capable of initiating progress

• Associates or Bachelor degree required

• Must provide a valid driver's license as some driving may be required to attend meetings, showings, and on-site property visits

• Must be able to lift 25 pounds at a time

Preferred Qualifications

• Experience working with CoStar, LoopNet, and MLS

• Experience in property management or commercial real estate

• Familiar with a “start-up” environment

Salary

$50,000 - $55,000 annually

Plus a 1% Bonus Fee on Broker-Split For Properties CSM Is Responsible For

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid sick, holiday, and vacation time

About Region Commercial

REGION COMMERCIAL is a boutique real estate agency, focusing 100% on the sale and leasing of commercial properties in Massachusetts, Connecticut, and Rhode Island. The company’s core mission is to continuously improve the real estate experience for owners and tenants. The company’s primary office is located in West Springfield, MA and employs agents with over half a century of industry experience working on industrial, retail, office and other types of non-residential property. On an annual basis, the company completes roughly 100 assignments for clients throughout its geographic service area.

To Apply

Job Summary

Region Commercial, located in West Springfield, MA, is a fast growing commercial real estate company, looking for a full-time, Commercial Real Estate Director. This individual is responsible for daily marketplace engagement. They will join a dynamic, quickly growing sales team and take on a leadership role. On a daily basis this person’s responsibilities will include interfacing directly with commercial real estate owners and tenants in the New England marketplace. The best candidate will be eager to connect with building owners and tenants, grow the brand, and consistently uncover new business opportunities.

This position reports directly to the Managing Broker and therefore candidates must be eager to join a team, believe collaboration serves clients best, and of course be a self starter, resilient, and adaptable. This role requires candidates have prior commercial real estate experience - sales & leasing, or other applicable involvement.

The role is full-time - hybrid with both in office and remote work. There is a minimum 2-day in office requirement with any additional time spent in-market, on meetings or tours, canvasing, or working from home. Individuals must always be available for team communication via their phone or computer, and be prepared for occasional weekend/holiday work as needed. Members of our team must have a “Client First” mentality - always be looking for ways we can add value to new and existing customers.

Responsibilities
Deliver on new listing or client representation goals
Consistently cultivate new marketplace relationships
Be “fluent” in commercial real estate property needs and considerations
Drive brand and company services awareness through calls and digital engagement
Maintain and organize market information effectively
Achieve meaningful new prospect engagement (10-12 interactions per day)
Empathise with client goals, listen clearly to direction, their needs, and provide thoughtful guidance
Maintain consistent communication with the Region Commercial brokerage and operations teams, as well as the management team
Raise “Social Capital” with the Region Commercial brand
Remain in alignment with company values, culture, and organizational goals at all times
Always look for “one more way” to exceed expectations

Basic Qualifications
+3 years of experience in commercial real estate brokerage or adjacent field
Massachusetts Real Estate Salesperson License Required
Must be proficient in the real estate brokerage process, and be familiar with building owner needs
Applicant must have a sales or customer service background
Proficient with Gmail, Google Docs, Google Slides, Google Drive
Amazing organizational and interpersonal skills required
Eagerness to work and thrive in a fast paced environment as well as take on a leadership role
Associates or Bachelor’s degree required
Must be able to lift 25lbs
Must possess and be willing to use personal vehicle to travel
Valid drivers license required

Preferred Qualifications
Experience working with CoStar, LoopNet, and MLS
Property management or building services experience a plus
Experience working on a small entrepreneurial team a plus

Pay Structure
Base Salary: $35,000 per year

-Plus-

Commission: This individual will be paid a commission for any transactions they are involved with sourcing as a member of the transaction team.

In aggregate, candidates should expect to earn $75,000 - $150,000 annually (Base + Commission)

Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid sick, and vacation time
Monthly Cell-Phone Allowance

About Region Commercial

REGION COMMERCIAL is a boutique real estate agency, focusing 100% on the sale and leasing of commercial properties in Massachusetts, Connecticut, and Rhode Island. The company’s core mission is to continuously improve the real estate experience for owners and tenants. The company’s primary office is located in West Springfield, MA and employs agents with over half a century of industry experience working on industrial, retail, office and other types of non-residential property. On an annual basis, the company completes roughly 100 assignments for clients throughout its geographic service area.

To Apply - Please Read

The best candidate for this position will demonstrate a deep understanding of the commercial real estate industry, therefore candidates should include a clear description of their background and experience they would bring to the role. All qualified applicants are invited to apply. If interested please send an email to contact@regionco.com with a copy of your resume, and the subject line “Commercial Real Estate Director.” Please submit a resume no longer than 1-page. Region Commercial is an equal opportunity employer.